Refund and Return Policy

Thank you for purchasing digital products from Nomowera. As we specialize in digital goods, specifically Norton antivirus software, our refund and return policy is tailored to the unique nature of these products.

1. General Policy

Due to the nature of digital products, we generally do not offer refunds or returns once the license key has been delivered and/or the software has been downloaded. This is because once a license key is issued, it can potentially be used, and we cannot guarantee that the software has been uninstalled and is no longer in use.

2. Exceptions

We understand that exceptional circumstances may occur. Therefore, we may consider refund requests in the following situations:

  • Product Defect: If the license key is invalid or the software is defective and does not function as described, despite following the installation instructions.
  • Purchase Error: If you accidentally purchased the wrong product and notify us immediately before the license key is delivered.
  • Double Purchase: If you inadvertently purchased the same product twice.

3. Refund Request Process

To request a refund, you must contact us within 14 days of the purchase date. Please provide the following information:

  • Order number
  • Date of purchase
  • Product name
  • Detailed explanation of the issue
  • Any relevant screenshots or error messages

You can contact us via email at support@nomowera.com.

4. Evaluation of Refund Requests

All refund requests are evaluated on a case-by-case basis. We may require additional information or troubleshooting steps to resolve the issue. We reserve the right to refuse a refund if:

  • The issue is due to user error or incompatibility with the user’s system.
  • The request is made after 14 days of the purchase date.
  • There is evidence of fraudulent activity or abuse of the refund policy.
  • The product has been used extensively, and the user has benefited from its use.

5. Refund Options

If a refund is approved, we will process the refund to the original payment method used for the purchase. Please allow [Number] business days for the refund to be processed and reflected in your account. In some cases, we may offer an alternative solution, such as a replacement license key or a different product.

6. Software Activation and Deactivation

In the event of a refund, you may be required to deactivate the software and uninstall it from your device. We may provide instructions on how to do this.

7. Changes to This Policy

We reserve the right to modify this refund and return policy at any time. Any changes will be posted on our website and will be effective immediately. It is your responsibility to review this policy periodically for any updates.

8. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at:

Nomowera
675 Ponce De Leon Ave NE Suite 8500, Atlanta, GA 30308.
support@nomowera.com